I was about to film a clip as we boarded the high speed train that would take us from Lyon to Lille when my GorillaPod Original tripod broke. The top segment popped off as I was adjusting the position of the camera.
Popping the segment back on did not fix the tripod. Once restored, the segment had lost its grip and no longer resisted the weight of the camera. The design and purpose of the tripod was undermined.
Being less than a year old and thanks to living under European Union product warrantees, a replacement is in the post as I type this – without cost or quibble – direct from Amazon. I was relieved that I had bought from directly from Amazon; their handling of problems is what makes me continue buying from them.
As an aside, I have yet to have Amazon.fr deliver on the estimated date. The support is good but shipping requires patience.
Joby then Amazon
I first contacted Joby using their
email@example.com address and got a quick reply saying to contact another company in France. I had not dealt with this company before. It was a public holiday and the middle of the French holiday season. My heart sank at the idea of dealing with an unknown local French distributor. Rather than follow this run around, I contacted the organisation who sold me the item, Amazon.fr.
It transpires I am lucky. The failure happened while I was holding my camera and nothing more than the tripod broke. My camera was left unharmed. Reading reviews from others suffering this problem, many have trusted their camera to the GorillaPod only to watch it break and for their camera to fall catastrophically to the ground.
Filming and Night Photos
During our days in Lille, I borrowed Megan’s tripod. I discovered that my camera particularly benefits from a tripod when filming and when taking photos at night. Handheld filming is awkward and the mini-tripod makes sweeps and smooth motion easier. At night the tripod helps stabilise the camera for sharper photos.
Learning this, I am pleased to have a replacement on the way. I am however unnerved and wonder what alternatives exist incase this problem recurs. Are there other trustworthy flexible tripods?
Update See Plastic Defects in Joby GorrilaPods for more photos.